Terms of Service

1. Who we are

These terms apply to your use of the ETRMPractice simulator at app.etrmpractice.com (the "service"). The service is provided by Deeray Mulitimedia Ltd, trading as ETRMPractice, a company registered in England and Wales (company number 12586799), whose registered office is 20–22 Wenlock Road, London, England, N1 7GU. Contact us at support@etrmpractice.com. By creating an account or using the service you agree to these terms.

2. What the service is

ETRMPractice is a self-serve training simulator for energy trading and risk management workflows. Everything in it, including market data, counterparties, contracts, prices and results, is synthetic and invented for teaching. It is not trading, investment, financial, legal or regulatory advice, and you must not rely on it as such. We are not affiliated with any software vendor, exchange or regulator. Please do not enter confidential or real trading information.

3. Your account

Give us accurate information and keep your sign-in details secure. Your account is for you alone and you are responsible for activity on it. If you think it has been used without your permission, tell us promptly at support@etrmpractice.com.

4. Plans and payment

The Practice plan costs £199 per month or £469 every three months. Prices are in pounds sterling. Payments are handled by our payment provider; we do not see or store your full card details.

5. Renewal and cancellation

Paid plans renew automatically at the end of each period until you cancel. You can cancel at any time using the cancellation option under Settings → Accounts. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for. If we cannot confirm a payment or its outcome, we keep the access you have already paid for until it ends, and we do not add extra time based on information we have not verified.

6. Refunds and disputes

If a payment is refunded in full, access for the period it covered ends when we confirm the refund. A refund of an earlier payment does not remove a later period you have separately paid for. If a refund is partial or a payment is disputed, we review it individually; your paid-through date stays unchanged while we do, and we do not add time automatically. If you think you are entitled to a refund, email us with your account email address and the payment date, and we will respond.

7. Your legal rights

If you are a consumer, you may have legal rights that these terms do not limit. These can include a right to cancel within a set period after buying (in the UK, 14 days) and rights if the service is not as described. To use them, email us.

8. Acceptable use

Do not attempt unauthorised access, interfere with the service or other users, scrape it at scale, share your account, resell access or introduce malicious code. We may suspend or close an account that breaks these terms. You can ask us to close your account at any time by email.

9. Our content

The ETRMPractice name, logo, software and content belong to us or our licensors. You may use them for your own training. You may not copy, republish or use them commercially without our written permission.

10. Availability and changes

We aim to keep the service available but do not guarantee that it will be uninterrupted or error-free. We may change or withdraw features and update these terms. We will not change the price of a period you have already paid for.

11. Our responsibility

Nothing in these terms excludes or limits our liability where the law does not allow it.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not remove any mandatory consumer protection that applies where you live.

13. Contact

Questions about these terms: support@etrmpractice.com.